We want to hear from you. Through this forum we hope to gather feedback about how we can improve Phonebooth. Bug reports and issues, however, need to go through http://my.bandwidth.com
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130 votes
Time Conditions
It would be nice if we could set up different time conditions so depending on the time it would do different functions, like when we are closed it would go to a we are closed message.
Status: plannedWe have started development on this capability. We do not have an ETA as of yet, but with monthly release cycles, it should be relatively soon.
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70 votes
Music On Hold
Allow custom .mpd upload for music on-hold.
Status: under reviewWe are looking into this. It will only be MP3, however. This is the most requested type.
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56 votes
add a company directory to the phones
I believe is a bug and not a new feature considering it it existed on the old phonebooth. I expected all key features to be part of the beta. As before the company listing should be on the phones.
Status: under reviewWe had this in our alpha, but had a major issue with how the phones worked. If a new user was added, the phones wold need to be rebooted to realize them. We are working on alternatives that are less phone make and model specific.
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46 votes
Allow free users to buy add-ons w/o having user subscriptions.
With the release of Phonebooth Free I'm seeing where many users will hit the wall on the limits pretty quick. Need to be able to buy at least some add-ons without having to carry full user subscriptions. For startups looking for a virtual PBX - i.e. no VoIP extensions - full user subs are overp... more
Status: plannedThis is coming real soon. Stay tuned
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42 votes
BLF (Busy Lamp Field) presence
Our receptionist have requested this VERY strongly. They'd like to be able to tell by the lights on their expansion module (sidecar) if the extension is busy or on DND.
Or at the very least a web interface that wouldn't time-out that they could reference.
Status: plannedWe've tested in our labs with Polycom. And are planning for a future release to enable this for Polycom's.
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37 votes
Automatic recording of incoming calls. Would be nice to know what is being said to our clients.
Automatic recording of all incoming calls with a verbal disclaimer. Google voice records incoming calls upon pressing #4, but it would be nice if a paid service like phonebooth could do it automatically, with a calls are being recorded for quality control purposes disclaimer. What do you all think?
Status: under reviewWe have been looking at call recording for quite some time. Our first release will most likely be an Ad Hoc method to choose an option to record. Recording all calls or a % of inbound calls is very problematic and will probably not be added until we start working on call center functionality.
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30 votes
Make it easier to forward calls. Espcially if you are in and out of the office (one button push)
Rather than have to log in, click the user, then the tab for find me, follow me, then put the number in and change the duration of the ring....if there was a number, say you cell phone, you forward to all the time, can you add a quick forward button that can enable all that above automatically.
Status: under reviewWe are looking at ways to make it possible to add forwarding capabilities on the IP-phones. We will also take a look at being able to forward calls from the voice-mail box.
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29 votes
Dial by first name option
I'd like the option of using a dial by first name directory rather than last name.
Status: under reviewReviewing for a future release.
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28 votes
allow users to save follow me call flows and enable or disable.
Our account was setup using a specific domain and now pb2 does not allow email addresses other than that domain, not everyone on the company uses their work email as primary!
Status: under reviewWe are reviewing for a future milestone.
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28 votes
add texting capabilities
Many of our clients only respond to text messages. According to Wikipedia, 2.4 billion out of 3.3 billion phone subscribers, at the end of 2007, are active users of the Short Message Service. Another form of communication that is rapidly becoming popular
Status: plannedWe are working on SMS integration for a future release.
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27 votes
Ability to put on hold on Phonebooth Free
I'd love to see this, because this would be very important for startups as well, that can't afford PB OnDemand. custom hold music and messages would be nice too.
Status: under review -
26 votes
DID forwarding
On the old legecy system you could forward a DID to another phone number.
Its important to be able to forward a DID to another provider like eFax.
It would be nice to have this built into the admin under "Numbers & Devises"
Status: under reviewWe are looking into more functionality in the numbers section.
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24 votes
Call transfer/hold on Find-me calls
When calls go out to a Find-Me destination, currently the call is stuck there. Need the ability for a remote user, on a landline/cell who receives a Find-Me Follow-Me call to transfer the call to another extension or number. Other virtual PBX services accomplish this by letting the remote user ... more
Status: under reviewWe are definitely looking into this already and a lot more.
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23 votes
Report who picks up a call from within a Group
We need to be able to tell who answered the call to give the employee credit for the call. I find that reporting this is important for training, monitoring, and evaluation of employees.
Status: under reviewAt this time, we really only have call logging. We are planning more in-depth reporting capabilities.
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20 votes
Disconnection message
During a recent outage on Phonebooth, many callers told us later that they were concerned by a standard "this number has been disconnected or is no longer in service" message they had received.
I understand the basic topology that this message is sometimes not under your control becaus... more
Status: under reviewWe are exploring options to mitigate outages of PB. Also we are looking to change the message when a phone number is not assigned.
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18 votes
add click to call support for Outlook and web browsers
Status: under reviewWe are reviewing this right now.
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15 votes
block numbers
Make it easy to block a number if you dont want them calling you.
Status: under reviewWe are looking Into black list but it has not been high priority due to lack of requests.
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14 votes
Add Call barge in, break in, or listen in for observational training of employees
50% of our employee's work is done on the phone, and we are advocates of observational training in real time. Also, if an employee starts to say something that puts us in a legal problem, then the manager can interrupt and handle the call.
Status: under reviewWe are looking at options for this now.
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14 votes
ATA needed for many applications
Need a compatible ATA device to allow PB to be integrated into various analog devices...ex. overhead paging system, cordless 'walmart' phone, external ringer..many others
Status: under reviewWe are planning to augment all of our hardware.
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14 votes
allow access from iPhones
Error message says browser on iphone is not supported.
Status: under reviewWe are investigating other browser support and plan on opening the Phonebooth OnDemand Web portal to other browsers.
